We highly recommend creating a separate email account and connecting it directly to Respona via Google API, instead of creating aliases.

This is because if one of the emails sent by an alias gets marked as spam, it'll impact the delivery rates of all aliases connected to that email account

If you would still like to connect aliases, you need to:

  1. Turn on 2-factor authentication on your G-suit account;

  2. Create an app password for the email;

  3. Connect your email via IMAP/SMTP using your app password instead of the email password.

To connect your email via IMAP and SMTP address for sending, head over to the Account menu and follow these simple steps.

  1. Select “All email accounts” on the left bar.

  2. Click the “Add Email” button in the top right corner of your screen.

  3. Select the “Other Providers” option from the email provider list.

  4. Fill in the required fields:

    • Sending email

    • Sender full name

    • SMTP/IMAP username

    • SMTP/IMAP passwords

    • SMTP/IMAP server address

    • SMTP/IMAP ports

  5. Click “Connect Email” in the bottom right corner of your screen.

If you are having trouble connecting your email via SMTP/IMAP please reach out to us on Intercom or through [email protected].

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