The Inbox tab is where you will be able to handle all replies for messages associated with the sending email(s) you have connected to Respona.
There are four mailboxes within the Inbox tab:
Inbox: messages that are in the inbox of your connected sending email(s) which require attention and responses
Sent: messages sent from the sending email(s) that you have connected
Outbox: messages scheduled to be sent from your Respona campaigns
Bounced: messages sent from your Respona campaigns that have bounced
If you wish to view emails/replies that are associated only with Respona campaigns, click the filters tab at the top of the page.
Turn on the option “Only show Respona campaign emails” and click the “Search” button so that only campaign related emails are shown.
Handling Communication
If you have multiple sending emails connected to Respona, the Inbox tab will combine the inboxes for all those emails.
If you want to focus on a specific inbox, you can select the desired inbox in the top right corner using the dropdown.
To reply to or forward messages, simply select the message you want to manage from the list of inbox messages on the left hand side. You will then have a complete view of the thread on the right side of your screen. You can choose to reply to or forward the message from here.
In addition to managing conversations, you can create profiles for new contacts that start the outreach with you first. You can finud the Add Contact menu on the right edge of your screen.
Confirm their first name, last name, and email before clicking “Save” in the bottom right corner. This contact will then be saved in the Relationships tab for future use.
When replying to an email, you can also use our AI assistant (select it from the bottom toolbar) to help fix grammar, translate your message, change its tone, etc.
If you start writing an email but don't send it, it wil be saved as draft.
Using the icon immediately to the left of the AI assistant, you can also use your saved email templates as canned responses:
Underneath every thread, you can also leave private comments for your team members:
Also, in the top right (just above the subject line), you can choose team members to assign the threads to:
In that same top tooklbar, you can also add tags to your threads, favorite them, snooze, archive, mark as read/underead, delete, and unsubscribe contacts.
